Refund policy

Made to Order

Pistolero Clásico products are made to order. Because we do not maintain conventional retail inventory, we do not accept returns or exchanges for changes of mind, incorrect size or color selection, or other potential customer ordering errors.

Please review your order carefully before completing your purchase.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or you receive the wrong item, contact us at support@pistoleroclasico.com within 10 days of the documented delivery date.

Please include your order number, a description of the issue, and clear photographs showing the problem. We will review the claim and, if approved, arrange an appropriate replacement or refund.

Returns

As a rule, there is no need to return a product to resolve a rare manufacturing or fulfillment issue. However, if an exception arises, Pistolero Clásico Support will make arrangements to receive the affected product.

Refunds

If a refund is approved, it will be issued to the original payment method. Please allow time for your bank or credit card company to process and post the refund.

European Union and Other Consumer Rights

Nothing in this policy is intended to limit any return, cancellation, refund, or other consumer rights that cannot legally be excluded under the laws applicable to your purchase.